Interactive Voice Response System (IVRS)

Ensure excellent service for each client call

An interactive voice response system that detects touch tones. This IVR system can respond with pre-recorded audio to enable automatic call answering. It also provides features such as Two Stage Calling, Advertisements and Music-On-Hold. Provide information and excellent customer service 24/7.

What is Interactive Voice Response System (IVRS)

Interactive Voice Response System (IVRS) is an automated telephony technology that allows callers to interact with a computerized system via voice or keypad inputs. IVRS systems use prerecorded voice prompts and menus to present callers with options and collect information based on their responses.

Benefits of Interactive Voice Response System (IVRS)

-Improved customer service availability 24/7.

-Increased efficiency by automating routine tasks and inquiries.

-Reduced call handling time for customer support agents.

-Enhanced call routing and prioritization based on caller inputs.

-Scalability to handle large call volumes and peak periods.

-Consistent and standardized responses to customer queries.

-Higher customer satisfaction through quicker access to information.

-Cost savings by reducing the need for human intervention in call handling.

Why call centre?

-Increases productivity.
-Exceptional customer experience.
-Enhances customer service management.


247Tech’s IVR service helps companies interact with different callers and collect information by proving them with particularized choices through a standard menu. With the help of IVR, companies take certain actions depending on the caller’s answer via voice response or telephone keypad.

Why IVR?

-Measure customer’s satisfaction.
-Improves customer’s journey.
-Supports disaster recovery.

How 247Tech can help?

247Tech’s presentation and communication encompass different systems including IP-PBX, Call centre, IVRS and is committed to providing the best services to various organizations by implementing the latest technologies.

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